Junior Product Specialist

Do you want to improve Recruitment Processes and Candidate Experiences all over the world? 🌏

We’re on a journey to make recruitment better for everyone! Let's be fair; it's lacking a bit and you’ve probably yourself applied for jobs, you wish you wouldn't. We have all been there, and there's a need for improvement, right?

If you “connect” with this problem, good! Because we need someone who wants to help some of the most attractive employers in the world building exceptional and professional candidate experiences for their applicants.

We are currently seeking a motivated student assistant to join our Product Specialist team at Starred.

This is a great opportunity to gain experience in a fast-paced tech company and dynamic work environment. The position is 15 hours per week.

Responsibilities

• Support the Customer Success team with tasks like account health checks, data reviews, customer on- and offboarding processes.
• Support customers by answering questions through our chat and researching issues and bugs they report.
• Collaborate closely with the Product team to ensure seamless communication and efficient resolution of issues, helping prioritize critical issues.
• Assist in maintaining knowledge bases, both internal and external.
• Provide platform training to customers and/or colleagues.

Requirements:

• Currently enrolled as a student at a university or college.

• Strong communication skills, both verbal and written.

• Strong time management and task-prioritization skills.

• Previous experience in customer service is a plus but not required.
• Very good knowledge of the English language, a second language (Dutch/Danish) is a plus.
• Ready to start as soon as possible.

Your strengths:

• You're service-minded and always keep the customers' needs in mind.
• You have a clear communication style and speak with empathy.
• You’re eager to learn, are tech-curious and have a great attention to detail.
• You’re a critical thinker and always look at the bigger picture to understand what is important for our customers and the team.
• You have a very strong attention to detail.

We offer:

• Flexible working hours to accommodate your academic schedule.
• Opportunity to gain valuable hands-on experience in Customer Support and Product.
• Potential for growth and development within the company.