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Customer Success Manager

Talenthub.io

Talenthub.io

Administration
New York, NY, USA
Posted on Monday, January 15, 2024

Customer Success Manager

Do you want to improve Recruitment Processes and Candidate Experiences all over the world? 🌏

We’re on a journey to make recruitment better for everyone! Let's be fair; it's lacking a bit and you’ve probably yourself applied for jobs, you wish you wouldn't. We have all been there, and there's a need for improvement, right?

If you “connect” with this problem, good! Because we need someone who wants to help some of the most attractive employers in the world building exceptional and professional candidate experiences for their applicants.

Are you all about building long-term relationships, creating good recruitment processes based on data, and delivering great results? Then you should apply for this Customer Success Manager position. 🎯

Your future team: The Customer Success Team

We're on the frontline, working hard to provide an amazing experience for all our customers! We want to be the most innovative, trustworthy, ambitious, and passionate customer success team in the HR industry. We are problem solvers who tackle challenges proactively as a team. There's always more to learn when it comes to supporting and advising customers. So we encourage everyone in Customer Success to explore their areas of interest (whether that's diversity & inclusion, employer branding, or anything in between!) to help fill in the team's knowledge.

What you will be doing: 💪

  • Manage the customer lifecycles for your own customer portfolio
  • Be our customers' co-pilot when it comes to Candidate Experience by continuously managing their data, so you can help them identify ways that they can optimize their Candidate Experience
  • Provide our customers with solid insights regarding the Candidate Experience they are providing alongside with actionable recommendations as to how they can improve it - and help them with the implementation of these initiatives
  • Implement and onboard new customers to support our growth ambitions
  • Build a strong and close relationship with all your customers to ensure satisfaction and happiness
  • Be on top of your customers' use of the platform and their overall performance
  • Plan, join, and host meetings with potential and existing customers; both individually and together with the Sales team
  • Host online training sessions where you showcase the product and explain to new users how to use different features inside the platform.

So, as you can probably sense, you’re going to wear a lot of different hats in your relations with our customers; from data analysis, account management, and trusted advisory. And if a diverse role like that sounds like just your cup of tea, you’re the one we want to hear from!

In order to do so, we think you have these competencies: 📄

  • You will be the contact person for international customers, so you need to be fluent in English and Danish, verbally and in writing (All other languages are a plus)
  • You have +1 year of commercial experience in a SaaS company. Customer success experience is a big plus.
  • A customer-centric and service-minded mindset; you are the voice of your customers and advocate for their needs and pains while using our products and services
  • You’re maybe more of a farmer than a hunter, but you are still invested in identifying expansion opportunities for your customers and you’re always trying to drive growth.

It’s not necessary, but it would cool if you also had: 🤠

  • Experience with Recruitment, Human Resources, Consulting, and/or Employer Branding
  • Experience leading projects in an international environment

What do your friends say about you? 😁

  • You have strong active listening abilities and empathy, and by nature you are genuine and have an inherent curiosity to learn more about the people you are interacting with, as to understand how to ensure they are continually successful.
  • You are good at nurturing long-term relationships.
  • You have a positive mindset and a problem-solver with a can-do attitude
  • You like to take ownership and take action when seeing a problem
  • You like to work in a fast-paced environment and embrace change.
  • You are quite detail-oriented and structured in your approach to work and tasks

Who we are:

Talenthub//Starred is a fast growing tech-company, who within just a few years has become a global industry leader within ‘candida-centric’ recruitment. The company is the result of a merger between two tech-companies (Talenthub & Starred), who have both dominated the space within ‘candidate-experience’ for the past couple of years.
(You can learn more about the merger of our two great companies here.)

Recruitment teams from big enterprises worldwide use our products and services to optimise their hiring experience and Employer brand based on valuable insights from jobseekers and hiring managers.

Through our journey, we’ve raised more than €7M and we’re proud to be backed by strong European investors (among them the Danish VC funds Seed Capital and EIFO).

But wait, let’s also tell you about our workplace!

We are a team on a mission to pioneer recruitment and make it more candidate-centric worldwide. This demands hard work, but more importantly a strong team-spirit. We care about each other, and we all want every day at the office to be a good experience. This also means good food and drinks, social events, and the right equipment for you as an employee. We strive to create a friendly, fun environment where everyone can have a say, contribute with ideas, and be heard.

We expect this to be a full-time role based in our Copenhagen office. However, we offer a flexible working environment to allow you the space you need to perform at your best every day.

What now?

To apply for the position you only need to upload your CV. After doing so, we’ll get back to you within 10 workdays.

We have big ambitions and we believe that finding the perfect match for every open position is very important to reach our goals. We know that candidates on average spend around 3 hours writing a cover letter, and we also know that most recruiters have a difficult time figuring out how to value the cover letter in the recruitment process. That's not fair!

Therefore, we approach hiring slightly differently. We do not ask you to create a cover letter but will invite you to a phone interview if there is a potential match between us.

I really look forward to hearing from you!