IT Technical Support Engineer
Saildrone
THE COMPANY
Saildrone is a maritime defense company and the global leader in autonomous unmanned surface vehicles (USVs). With more ocean miles and real-world operational experience than any USV manufacturer or operator, Saildrone maintains active, combat-deployed systems supporting national security and force projection around the world, 24/7/365.
Saildrone’s manufacturing and R&D headquarters are located in Alameda, CA, with business development and sales operations in Washington, DC, and deployment hubs in Europe and the Middle East. By combining proven autonomous operations, edge computing, advanced sensing, renewable power, and the most advanced and robust unmanned surface technology on the planet, Saildrone is shaping how the Navy of the future operates. Join a fast-moving, mission-driven team at the forefront of maritime security and autonomous innovation.
THE POSITION
Saildrone is seeking an IT Technical Support Engineer to join our IT team. Reporting to the Senior Director of IT, you will play a critical role in enabling Saildrone’s workforce with reliable, secure, and scalable technology—ensuring employees can operate effectively across engineering, manufacturing, and mission operations. Your work will directly impact productivity, security, and Saildrone’s ability to scale as a defense and maritime technology leader. We are looking for a skilled individual who delivers exceptional end-user support, creates clarity from technical complexity, and drives continuous improvement in fast-moving, regulated environments.
THE TEAM
The IT team is responsible for delivering secure, reliable, and user-centered technology across Saildrone’s global operations. We focus on building scalable IT systems and support processes that enable engineering innovation and mission execution, operating within national security and defense compliance frameworks.
THE RESPONSIBILITIES
- End-User Technical Support: Perform responsive, human-centric technical support for on-site and remote global users to achieve high levels of productivity and resolve "day-to-day dilemmas" across Mac, Windows, and Linux.
- Support Lifecycle Ownership: Be accountable for support tickets end-to-end, including triage, troubleshooting, and informed hand-offs, ensuring consistent communication and resolution within a defense-regulated environment.
- Systems & Account Deployment: Execute secure onboarding and offboarding workflows, including the configuration of end-user hardware, identity management (Okta/JumpCloud), and access to core productivity suites.
- Engineering Tool Support: Work closely with engineering and manufacturing teams to align on the support and deployment of specialized software, including CAD (NX/Altium) and Product Lifecycle Management (Siemens Teamcenter X).
- Infrastructure & Office Tech: Carry out the maintenance and troubleshooting of shared office systems, including wired/wireless networking, conference room AV, printers, and physical security access controls.
- Automation & Efficiency: Monitor for manual, repetitive IT processes and take action to leverage APIs or scripting (Bash/Python) to improve departmental efficiency and scalability.
- Documentation & Training: Adhere to and contribute to the creation of internal and end-user facing documentation, while leading training sessions to improve organizational technology literacy.
- Compliance & Asset Management: Perform accurate asset inventory and record-keeping in accordance with NIST and SOC2 compliance frameworks to ensure Saildrone’s security posture as a defense contractor.
THE QUALIFICATIONS
- Formal training or equivalent experience in IT, computer science, or a related technical field.
- 2+ years of experience in IT support, service delivery, or technical operations roles.
- Demonstrated proficiency supporting MacOS, Windows, Linux, and mobile endpoints in enterprise environments.
- Experience with identity, endpoint, and collaboration platforms such as Okta, JumpCloud, Google Workspace, Microsoft 365, and Slack.
- Proven ability to diagnose and resolve technical issues under time pressure and across diverse user needs.
- Strong communication skills and ability to translate technical concepts for non-technical users.
- Ability to work effectively in an on-site, fast-paced, and security-conscious environment.
- Working knowledge of IT security, compliance, and operational best practices.
The base salary range for this position is shown below. Actual compensation may vary based on skills, experience, and qualifications. This range reflects the base salary for candidates in states requiring pay transparency disclosure.
To view Saildrone's candidate privacy policy, please visit: https://www.saildrone.com/privacy.
BENEFITS
At Saildrone, we’re building operational capability that matters—and that requires people who can do their best work over the long term. We invest in our team’s well-being, financial security, and professional growth so you can focus on delivering real-world impact with confidence and stability. Our comprehensive benefits package is designed to support you and your family while you contribute to a mission with lasting significance.
- Generous Time Off: Competitive Paid Time Off (PTO) accrual plus a robust annual holiday schedule and paid sick leave ensure you can rest, reset, and sustain performance over time.
- Comprehensive Health Coverage: Premium, multi-tier Medical, Dental, and Vision plans with significant company contributions for employees and dependents—providing security and peace of mind.
- Shared Ownership in the Mission: Equity grants are a core part of our compensation, allowing you to participate in the long-term value you help create through meaningful, operational work.
- Retirement Savings: Access to a 401(k) retirement plan with flexible pre-tax and Roth payroll contribution options supports long-term financial planning.
- Investment in Your Growth: We support your continuous learning through an annual professional development reimbursement program, empowering you to sharpen your skills and stay ahead of the curve in a rapidly evolving field.
- Relocation Support: For eligible roles, we offer relocation assistance to help bring the world’s best talent to our mission-critical locations.
Saildrone is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.