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Customer Success Manager

Reform

Reform

Administration
New York, NY, USA
USD 70,500-70,500 / year
Posted on Aug 6, 2025

We’re looking for an enthusiastic, detail-oriented, and design-minded professional to join our Customer Success team.

As a Customer Success Manager, you’ll play a critical role in ensuring Reform clients enjoy a seamless, high-touch experience from design to installation. You’ll support both clients and internal teams, resolve issues proactively, and review designer orders for accuracy before they move into production. A strong eye for detail and an appreciation for thoughtful design are essential.

Responsibilities

  • Provide thoughtful, friendly, and solution-oriented support to clients throughout their projects
  • Review designer orders before production to ensure accuracy, completeness, and alignment with product and design standards
  • Respond promptly to client inquiries via phone, email, and chat
  • Coordinate final delivery and installation logistics with clients and partners
  • Troubleshoot order issues and assist with installation-related questions
  • Order and track replacement parts for clients as needed
  • File and manage claims-related documentation
  • Gather and share client feedback and recurring trends with management to improve overall experience

This is a fully remote position, with preference for candidates based near one of our retail showrooms.

We review applications on a rolling basis. Please apply as soon as possible—we look forward to hearing from you.

  • Experience in a client-facing role (in person or remote)
  • Exceptional organizational skills and a sharp eye for detail
  • Excellent written and verbal communication skills
  • Ability to manage multiple tasks independently in a fast-paced environment
  • Prior experience in cabinetry, construction, architecture or design
  • College degree or equivalent experience
  • Base salary of $70,500
  • 20 days PTO with an increase on your anniversary up to 25 days of PTO
  • 11 paid holidays
  • 4% 401(k) match
  • Health insurance