Are you a proactive problem solver with a passion for providing exceptional customer support? Raffle.ai is seeking a dynamic Technical Support Assistant to join our team. If you thrive in fast-paced environments, enjoy engaging with customers, and have a knack for resolving technical issues promptly, we want to hear from you!

Responsibilities:

• Proactively reach out to customers to address inquiries, troubleshoot technical issues, and provide solutions in a timely manner.
• Effectively communicate with customers via phone, email, or remote assistance tools to understand their needs and ensure a positive support experience.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues as needed.
• Document customer interactions, solutions, and feedback to contribute to the improvement of internal processes and knowledge bases.
• Stay up-to-date on product features, updates, and industry trends to better assist customers and provide accurate information.

Requirements:

• Strong technical aptitude and troubleshooting skills.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Comfortable making outbound calls to customers and engaging in proactive problem-solving.
• Ability to work independently and collaboratively in a team environment.
• Experience in a technical support or customer service role preferred.
• Proficiency in using support tools and software applications.

At Raffle.ai, we are committed to fostering a supportive and inclusive work environment where team members are empowered to make a difference. If you're ready to take on new challenges and contribute to our mission of delivering exceptional support experiences, apply now!

Join us in shaping the future of customer support at Raffle.ai. Apply today or share this opportunity with someone you know who would be a great fit for this role!