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Field Service Engineer

MedTrace Pharma

MedTrace Pharma

Minneapolis, MN, USA
Posted on Wednesday, January 24, 2024

Field Service Engineer

Make a difference in the world of medical equipment!

Join MedTrace as a Field Service Engineer and be a crucial part of our international service team. Embrace a role that offers autonomy, responsibility, and the chance to shape your job according to your strengths and qualifications.

MedTrace is looking for a Field Service Engineer to support our ongoing advancement and expansion of the MedTrace field service footprint, and to increase system-wide stability and sustainability of all aspects of field service work associated with MedTrace equipment, both Europe and in the US.

To be successful in this role, it is necessary to be service oriented, flexible in schedule (on-call for weekday and on-site critical service calls) and good at problem-solving on the go. It is expected that you have the need to be analytically-minded and familiar with creative applications of hardware, as well as knowledge and comfort operating and maintaining mechanical, electrical, and pneumatic systems.

Your personal values include drive, a passion for your work, responsibility and a commitment to diversity and equality. You enjoy a working environment that is dynamic and versatile and want a job you can shape according to your strengths and qualifications.

Key responsibilities and requirements:

  • Utilize your expertise in PET/CT, Nuclear Medicine, Radiopharmaceutical production, and/or cyclotron experience.
  • Maintain service and maintenance documentation and reports.
  • Suggested equipment changes or process improvements to MedTrace systems based on observed trends and/or customer feedback.
  • Maintain professional and supportive working relationships with staff at installation locations.
  • Maintain sufficient levels of stock for parts used in general maintenance as well as reactive repairs.
  • Share working information with other technicians and colleagues openly to maintain open dialog and flow of information within the team.
  • Help create the working processes needed for the equipment (includes documentation and physical working processes).
  • Ensure the end users are properly educated on the use of the equipment.

As a person you are:

  • Self-motivated and independent, but also a team player.
  • Good at relationship building.
  • Thrive on learning new things and taking on projects outside your expertise.
  • Possess excellent problem-solving skills and an open-minded approach to diverse cultures.

You thrive in an organization that includes diverse cultures and people at all organizational levels, and you are excited about the opportunity to be part of a scale-up company and help shape its future.


  • Bachelor’s degree or equivalent.
  • Mechanical trade certification or relevant specialized training.
  • Minimum 5 years of field service experience.
  • Willingness to travel up to 70%, including weekends and international travel.
  • Fluent in English.

Bonus if you have experience with:

  • Industry work experience with radiopharmaceuticals or radioactive materials.
  • Supporting radiopharmaceuticals or diagnostics.
  • Understanding of Manufacturing Practices (cGMP), USP, and 21 CFR Part 212 guidelines.
  • Cleanroom environment and design control (FDA Design Control Guidance for Medical Device Manufacturers).

We look forward to hearing from you