Sr. Member Engagement Consultant
Bengaluru, Karnataka, India
Posted on Apr 15, 2025
Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
Job Description:
This is a data-driven, growth-oriented role that will build and deliver scaled strategies to reduce churn of Premium subscribers within India, APAC or globally as needed. This role blends customer success with product-led growth and scaled communication to proactively engage users through 1:Many, automated, self-serve and scalable digital touchpoints.
The ideal candidate will work with Scaled Solutions stakeholders across Product, Product Marketing, Engineering, Data Science, Operations as well as across the Member and Customer Success org to drive alignment on churn reduction strategies for Premium. This role will work with Scaled Solutions PMs to utilize rapid experimentation, A/B testing, and data-driven decision-making to optimize customer journeys and improve retention metrics. This role will also localize and deliver existing assets via webinar, community, in-person engagements, or pre-recorded video.
Responsibilities:
Basic Qualifications:
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
Job Description:
This is a data-driven, growth-oriented role that will build and deliver scaled strategies to reduce churn of Premium subscribers within India, APAC or globally as needed. This role blends customer success with product-led growth and scaled communication to proactively engage users through 1:Many, automated, self-serve and scalable digital touchpoints.
The ideal candidate will work with Scaled Solutions stakeholders across Product, Product Marketing, Engineering, Data Science, Operations as well as across the Member and Customer Success org to drive alignment on churn reduction strategies for Premium. This role will work with Scaled Solutions PMs to utilize rapid experimentation, A/B testing, and data-driven decision-making to optimize customer journeys and improve retention metrics. This role will also localize and deliver existing assets via webinar, community, in-person engagements, or pre-recorded video.
Responsibilities:
- Partner with stakeholders and cross-functional partners to align on priority initiatives, build coordinated recommendations, and develop & implement self-serve & digital cs strategies and experiences to improve subscriber health, drive adoption, retention and growth.
- Build relationships with key stakeholders and across Scaled Solutions, Member & Customer Success, Product Marketing, and Product to facilitate collaboration and alignment.
- Localize existing onboarding assets for India Marketplace
- Create and Deliver Premium member 1:Many engagements including live Webinars, Workshops, Community or Pre-Recorded/Short Form Video
- Review member feedback / voice of customer and recommend program improvements on a weekly basis.
- Stay up-to-date on the latest trends in customer success, product-led growth, and digital engagement strategies.
- Apply project management principles & techniques
- Writing of clear project briefs to drive stakeholder alignment
Basic Qualifications:
- 3+ years’ experience with Program Management, Product Management, Operations, Customer Success, Business Analysis, or Customer Marketing
- Experience executing market-specific programs
- Localization experience
- Experience in gathering business insights, and identifying trends from data from multiple sources
- Prior work experience in a Voice of Customer/User role a plus
- Strong written, and verbal communication skills
- Strong organizational skills and attention to detail
- Cross-functional collaboration and negotiation skills
- Program Management
- Customer Success
- Customer Training
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.