Sr. Client Solutions Manager, Online Sales Organization, Marketing Solutions
Marketing & Communications, Customer Service, Sales & Business Development
United States
Posted on Oct 19, 2024
Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
The role is open to New York City or San Francisco.
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
LinkedIn was built to help professionals achieve more in their careers. Today, millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can.
The Vision of LinkedIn Marketing Solutions (LMS) is to create economic growth opportunities for every organization worldwide. We do this by creating an environment for the best talent to leverage their skills, being the most effective place online for marketers to engage with professionals and by improving results for our marketing partners. The Online Sales Organization (OSO) of LMS empowers organizations to reach, engage and convert their professional audience at scale. Within OSO, our Startups team works with early-stage companies who are new to our ad platform, helping them achieve their growth objectives by utilizing best-in-class products and services.
At LinkedIn, we pursue diversity of thought and embrace our unique experiences. We strive to help our employees find their passion and purpose.
LinkedIn Marketing Solutions is searching for a Client Solutions Manager (CSM) to join our Startups team. The CSM will leverage their knowledge of digital advertising, superior communication skills, and analytical abilities to provide consultative solutions to help B2B startups grow their organizations and effectively reach their target audiences. The CSM will drive value for these new customers by providing best-in-class engagement insights and campaign recommendations. Leveraging data and analytics, the CSM will identify areas where LinkedIn can provide more value to our clients and build a case for upsell opportunities.
The CSM will be measured by their ability to partner with their Account Executive(s) to analyze and action on data and drive incremental revenue. They are a nimble team player who is comfortable managing multiple clients, campaigns, and projects concurrently.
Working collaboratively with their Account Executive(s), the CSM’s responsibilities are to:
Basic Qualifications:
The pay range for this role is $139,000 to $213,000 (On Target Earnings). Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
Additional Information
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.
Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
The role is open to New York City or San Francisco.
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
LinkedIn was built to help professionals achieve more in their careers. Today, millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can.
The Vision of LinkedIn Marketing Solutions (LMS) is to create economic growth opportunities for every organization worldwide. We do this by creating an environment for the best talent to leverage their skills, being the most effective place online for marketers to engage with professionals and by improving results for our marketing partners. The Online Sales Organization (OSO) of LMS empowers organizations to reach, engage and convert their professional audience at scale. Within OSO, our Startups team works with early-stage companies who are new to our ad platform, helping them achieve their growth objectives by utilizing best-in-class products and services.
At LinkedIn, we pursue diversity of thought and embrace our unique experiences. We strive to help our employees find their passion and purpose.
LinkedIn Marketing Solutions is searching for a Client Solutions Manager (CSM) to join our Startups team. The CSM will leverage their knowledge of digital advertising, superior communication skills, and analytical abilities to provide consultative solutions to help B2B startups grow their organizations and effectively reach their target audiences. The CSM will drive value for these new customers by providing best-in-class engagement insights and campaign recommendations. Leveraging data and analytics, the CSM will identify areas where LinkedIn can provide more value to our clients and build a case for upsell opportunities.
The CSM will be measured by their ability to partner with their Account Executive(s) to analyze and action on data and drive incremental revenue. They are a nimble team player who is comfortable managing multiple clients, campaigns, and projects concurrently.
Working collaboratively with their Account Executive(s), the CSM’s responsibilities are to:
- Build relationships with clients and develop a deep understanding of their business and objectives to provide best-in-class customer engagement
- Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are met
- Provide recommendations and training on targeting, implementation, optimization, and reporting
- Support customer education including a best-in-class onboarding experience and ad hoc education needs
- Stabilize performance and grow revenue from new advertisers via proactive optimizations and upsells
- Leverage technology to drive performance-oriented marketing solutions
- Advise on creative and content development, leveraging marketing expertise to maximize performance and delivery
- Work effectively with various cross-functional partners in sales, marketing, finance, technical support, product, product marketing and insights to ensure customer success, troubleshoot campaigns and ensure error-free execution
- Represent the voice of the customer through collaboration with product teams to influence campaign management tools and ensure our customer needs are met
- Co-develop a strategic plan for your book of business with your Account Executive
- Use data and insights to highlight the value of advertising, demonstrate ROI, and make recommendations for optimizations and additional investment
- Inspire continued innovation by regularly sharing ideas and best practices with peers and manager
- Embrace our learning culture to develop yourself as a sales professional and colleague to your peers and internal partners
Basic Qualifications:
- BA/BS degree or equivalent experience
- 5+ years of experience in advertising sales, media buying and planning, or relevant consulting work
- 3+ years of auction based or programmatic campaign management and optimization experience (eg, Social, Google Adwords, ad exchange/trading desks)
- Experience in advertising sales and media account management
- Familiarity with startups go-to-market challenges and growth KPIs
- Demonstrated analytical background and experience with statistical analysis, return on investment modeling, and advertising / media analytics
- Ability to think strategically with a proven track record of providing consultative and data-driven solutions
- Demonstrated understanding of advertising technology and marketing automation
- Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
- Ability to work independently and collaborate cross-functionally
- Campaign Optimization
- Digital Advertising
- Digital Marketing
- Media Account Management
The pay range for this role is $139,000 to $213,000 (On Target Earnings). Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
Additional Information
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.
Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.