About Us:

At Knowledge Gate Group , we’re passionate about bridging the gap between the research lab and industry. We connect industry-leading life science organizations with the insights and expertise they need to drive meaningful decisions.

Role Overview: We're looking for a proactive and relationship-driven Key Account Executive to serve as the primary liaison between our clients and the internal fulfillment team. This individual will own the client relationship end-to-end—ensuring needs are met, expectations are exceeded, and new opportunities are uncovered. If you thrive in fast-paced environments, love building strong client relationships, and have a nose for business growth, we want to hear from you.

Key Responsibilities:

• Act as the main point of contact for assigned clients, ensuring a seamless and positive client experience.
• Collaborate closely with the fulfillment team to ensure timely and successful delivery of solutions.
• Proactively identify opportunities for upselling KGG’s services and expanding our footprint within client organizations.
• Develop a deep understanding of client goals and challenges to offer tailored support and strategic insights.
• Track client activity, gather feedback, and ensure retention through exceptional service and communication.
• Prepare and deliver reports, presentations, and proposals as needed to support client success and internal alignment.

What We’re Looking For:

• 3+ years of experience in account management, client success, or sales, preferably in knowledge services or within the pharmaceutical space.
• Strategic thinker with a client-first mindset and a drive to grow business relationships.
• Extremely organized and detail-oriented — you keep things moving, nothing slips through the cracks, and your inbox is always under control.
• Highly responsive and proactive — you don’t wait to be asked, and you never leave a client waiting.
• A strong communicator, both written and verbal, comfortable engaging with clients across different time zones, cultures, and seniority levels.

Why Join KGG?

• Accelerated career growth – This is a high-visibility role with direct impact. For the right person, there's a clear path to quickly take on more responsibility and grow within the organization.
• A dynamic and engaging environment with a diverse international team.
• Opportunity to make your mark in a fast-evolving company at the forefront of decentralized science
• Competitive compensation and performance-based incentives.
• Flexible work environment and support for professional development.