Keepit is seeking a Renewal Specialist. In this role, you will be part of the Renewal Operations Team, a growing and skilled team managing the executive relationships and expansion strategies of Keepit’s customers.

About the role

You will own, drive, and lead the renewal management and work collaboratively with the Account Managers, Account Executives and Regional Partner Managers. You will be working with an industry-defining team with a clear vision, surrounded by intelligent and caring people who are passionate about taking on and overcoming challenges together. This role also includes close collaboration with other departments (e.g. Finance, RevOps).

You will:

• Own, drive, and lead the renewals lifecycle end-to-end in LATAM region

• Engage key stakeholders in identifying contract requirements and resolving potential roadblocks to ensure an on-time close including getting PO’s from our partners.

• Manage contracts, negotiations, billing, legal, and financial questions internally and externally for the customer relating to their relationship and agreement with Keepit

• Craft proposals, negotiate terms, and navigate procurement in collaboration with our Finance and Legal teams

• Identify, escalate, and forecast at-risk opportunities to minimize customer churn in collaboration with the Renewal Team Coordinator

• Update customer info in all internal systems.
  

About you

• Excellent English and Portuguese communication skills (Spanish is a strong plus)

• At least 1 year of successful technology renewal management experience, preference for experience in partner first Saas backup industry

• A Customer Success professional with a strong sales and negotiation mindset

• Highly organized and efficient in managing your renewals pipeline

• SaaS experience is a huge plus

• Experience working in a dynamic, evolving, high-energy sales culture

• Help develop and optimize this new, high-volume renewals program from building processes to automated functions
  

About us

Our platform provides customers with an immutable, historical archive of their data in systems such as Microsoft 365, Google Workspace, Salesforce, Entra ID, Dynamics 365, and Zendesk.

We protect our customers against everything, ranging from ransomware to simple accidents.

The majority of our back-end components are written in clean, modern C++ using mainly purpose-built components. Components responsible for business processes and data mining are built using Common Lisp. Everything runs on Linux.

We pride ourselves on backing up billions of objects over foreign APIs using imperfect networks on systems with finite memory and making it all happen in a performant, reliable, and predictable way.

As we collaborate across locations, English is our primary language. Please submit your CV in English to support the review process.

We offer:

• Official employment – Umowa o pracę contract

• 4 additional working days of vacation leave per full calendar year

• 3 days of internal sick leave without a doctor`s note

• Health and Life Insurance

• Employee Capital Plan (PPK)

• Multisport card compensation

• Coverage of professional training sessions, meetups, etc.

• English-speaking club with native speakers

• Polish language classes

• Internet and Glasses reimbursement

• Cosy office in Krakow city centre (Długa, 72) with beverages, fruit, and cookies

• Winter and summer parties, events, team-buildings

We kindly ask you not to provide us with any sensitive categories of personal data when applying for a job with us. When applying for the vacancy, Keepit will process your personal data, and therefore we recommend that you also read our privacy policy, which describes our processing of personal data and your rights as a data subject.

If you notice any misconduct or irregularities that fall within the scope of our whistleblowing procedure, please click here to report them.

Department

Customer Service and Success

Locations

Kraków

Remote status

Hybrid

Employment type

Full-time