Offer range: $75,000 – $100,000 USD base per year.

At Factbird, we help manufacturers see what’s really happening on their lines—so they can make better, faster decisions. Our plug-and-play hardware and cloud platform turn live production data into clear insights, and we’re scaling fast across sites, teams, and countries.

We’re looking for a customer-centric, curious Technical Support Engineer (Tier 2) who loves untangling tricky problems and explaining things simply. The result? Happier customers, stronger product feedback loops, and a support engine that keeps pace with our growth. If you get energy from turning “huh?” into “aha!”—and from helping a great product reach more customers —you’ll love it here.

As our Tier 2 Technical Support Engineer, you’ll be the technical backbone of customer support. You’ll investigate escalations beyond Tier 1, reproduce issues in staging or sandbox environments, analyze logs and network traces, and write crisp, developer-ready tickets.

You’ll report to the Global Operations Manager and collaborate closely with Product, Firmware, Cloud Development, Support, and Operations leadership. Your success will be visible in faster resolutions, fewer false escalations, stronger knowledge base content, and rising CSAT/NPS.

Key Responsibilities

You’re a systems thinker who loves a good puzzle—you take ownership, validate before you escalate, and turn symptoms into clear, actionable narratives. You keep customers confident with proactive updates and lift the team around you by sharing what you learn.

Most of all, you care about outcomes: cleaner signals to engineering, happier customers, and steady, visible improvements.

Requirements:

At Factbird, our people come first. Here’s what you can look forward to:

We’d love to hear from you!
If this role feels like the right fit, we’d be excited for you to apply and join us in shaping the future of data collection and production monitoring. And if someone in your network comes to mind who might be a great match, please feel free to share this opportunity with them.


For questions, you can always send an email to [email protected]






At Factbird, we believe that great work starts with people feeling respected, valued, and included. We are proud to be an equal opportunity employer and are committed to building a workplace where everyone has the opportunity to thrive.

All employment decisions at Factbird are made based on business needs, role requirements, and individual qualifications, without discrimination based on gender, gender identity or expression, age, disability, marital or family status, nationality, ethnic or social origin, religion or belief, sexual orientation, or any other characteristic protected under applicable European and local employment laws.

We celebrate diversity in all its forms and believe that different backgrounds, perspectives, and experiences make our teams stronger and our work better. We warmly encourage all qualified candidates to apply and to bring their whole selves to Factbird.