Company overview:
At Factbird, we are committed to revolutionizing the manufacturing landscape through innovative solutions. Our Manufacturing Intelligence platform unlocks transformative insights that help our clients enhance efficiency, minimize waste, and maximize productivity. We are seeking a Manufacturing Intelligence Specialist to join our growing team and lead impactful initiatives at our customer locations.

Role Overview:
As our Manufacturing Intelligence Specialist you will be the catalyst for change, guiding our clients through continuous improvement journeys and onboarding key enterprise customers to our game-changing Manufacturing Intelligence solution. You will take on a consulting role, diving deep into customer challenges and architecting tailored strategies that foster success while also driving revenue.

If you have a love for technology and an eye for innovation, this role is your opportunity to shape the future of manufacturing!

Key Responsibilities:

• Foster and nurture strong relationships with key client stakeholders, offering expert technical guidance and supporting B2B initiatives.
• Drive revenue growth within existing accounts by identifying new opportunities and collaborating with the Account Executive to secure them.
• Develop a solid grasp of our corporate messaging and utilize platform data to pinpoint strategic growth opportunities that enhance clients' businesses.
• Conduct thoughtful, consultative meetings with senior executives to illustrate the value our products bring to their operations.
• Negotiate favorable renewals and expansion agreements that benefit both the client and our organization while effectively managing the legal negotiation process.
• Partner with Product Development and Sales teams to ensure clients derive maximum value and satisfaction from our solutions.

Qualifications:

• You bring at least 3 years of experience as a Customer Success Manager or Account Manager in the high-tech or SaaS realm, with a proven knack for driving business growth.
• You have background in continuous improvement engineering or have experience managing large-scale IT/software expansion projects within the manufacturing sector, where they have been responsible for both system enhancements and organizational transformation."
• You have a naturally inquisitive spirit, always ready to assist clients during platform setup and eager to tackle their startup questions.
• Skilled in value-based solution selling, you measure your success through accurate account forecasts and have a keen eye for churn and upsell opportunities.
• An understanding of IIoT and Industry 4.0 concepts is a must that sets you apart.
• Your exceptional communication and interpersonal abilities allow you to connect with people in person, over the phone, and through email.
• You thrive in fast-paced, ever-evolving environments, motivated by continuous improvement and growth.
• Proficiency in tools like HubSpot, Mixpanel, PowerPoint, and Excel will give you a head start.
• Youre proficient in Lean Management, Six Sigma and/or Project Management.

Why Join Us?
At Factbird, you will be part of a winning team! We take care of our people and believe that a thriving workplace fosters innovation and growth. Here are some of the perks that come with joining us:

• Employee Equity Program: Share in our success and have a stake in our journey.
• Flexible Working Hours: Enjoy a healthy work-life balance that suits your lifestyle.
• Internet Reimbursement: Stay connected with the tools you need.
• Choose Your Gear: Select your company phone, laptop, and accessories.
• Career Growth Plans: Benefit from tailored training, mentorship, and cross-team cooperation.
• Structured Onboarding: Get equipped for success from day one.
• Factbird Days and Companywide Retreats: Participate in team-building experiences.
• Diverse and Inclusive Culture: Join an international team that values unique perspectives.

If you’re excited about making a tangible impact while enjoying a supportive and dynamic work environment, we want to hear from you!

How to Apply:
Submit your application along with a brief cover letter explaining why you would be a great fit for the role and our culture. We can’t wait to see how you would contribute to our mission at Factbird!