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Technical Support Specialist LC-MS - North America

Evosep

Evosep

IT, Customer Service
Denmark · Odense, Denmark
Posted on Saturday, December 9, 2023

Do you have hands-on experience with LC-MS instrumentation for proteomics, great technical knowledge and excellent people and communication skills? Then you might be the one we are looking for as our new home-office based Technical Support Specialist LC-MS for the Evosep One. We are experiencing increasing demand in North America, and we need you on the Evosep team to provide excellent technical support for our customers, service partners and Evosep product specialists. The candidate will be referring directly to the factory based in Denmak.

What we do

Our mission at Evosep is to improve the quality of life and patient care by radically innovating how protein-based clinical diagnostics are performed. Through collaborations with world-leading scientists, we work to develop new technologies and solutions to make LC-MS sample separation 10 times faster and 100 times more robust than today's alternatives.

Key tasks and responsibilities

  • Provide technical support for customers and service partners in North America

  • Maintain CRM system with service records, workflows etc.

  • Design, create and maintain service documentation and training material.

  • Plan and provide training for customers and service partners.

Qualifications

Your most important qualification is your personality! We care about hiring people who we believe can thrive and develop at Evosep. Our team is diverse, with a positive can-do attitude and the desire to be part of something bigger than yourself are common characteristics for the entire team. For this role, the following qualifications would also be preferable:

  • Technician, Engineer, B.Sc., M.Sc., or Ph.D. in Biotechnology, Analytical Sciences, Biochemistry or related fields

  • Good technical skills and ability to quickly analyze and understand complex technical issues.

  • Genuine insterest in troubleshooting advanced instruments

  • Hands-on experience with nano LC-MS instrumentation for proteomics.

  • Good communication and “people” skills are essential. This goes for both writing and presenting skills, as well as listening and interaction skills in general.

  • Structured and self-motivated working from home office

What we offer

  • A competitive PTO culture.

  • 401 (K)

  • Comprehensive health package – the possibility to choose between three different health plans.

  • We also offer:

  • Competitive salary based on experience.

  • A team of passionate, ambitious, and supporting colleagues with a can-do mentality and a strong belief in our ability to make a real difference with what we do.

  • An innovative, open, and dynamic culture where we continuously learn and develop.

  • Flexible work hours and work-life balance.

  • The possibility to join a rapidly growing company in the life science industry where you will contribute to solutions for improving quality of life and patient care.

  • The list goes on, learn more about us on www.evosep.com/careers.

Evosep welcomes all

Evosep is committed to equal employment opportunity, and diversity is highly valued – in backgrounds and experiences. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law. It is important for us to develop and advance our employees, and we believe that by cultivating diverse experiences and backgrounds, we can build an environment where every employee is able to contribute their best.

Does This Position Sound Like A Match?

Hit the apply button below to apply for the position. We are looking forward to hearing from you!

What Happens After I Send My Application?

The right candidate is expected to start as soon as possible. We will conduct interviews continuously and reserve the right to close the job advert as soon as the position has been filled. We will respond to all candidates who have spent time sending us an application.