What's the Vibe?

...See, we have this crazy idea that effective collaboration is THE skill of the future and critical to our success. As a remote company with staff across the globe, we've seen firsthand how important it is for our teams to work well together.

And that's why we focus on hiring talented people who are also great to work with.

That means we don't always hire the people with the most experience. Some of us have PhDs. Others have spent multiple decades working at the top of our field. But we've also hired former tennis coaches, film students, photographers, hotel front desk workers, freelance travel agents, and fashion designers.

While our backgrounds are diverse, we all share a few important traits:

• We love solving challenging problems.
• We're passionate about the work we do.
• And we're the kind of good humans who make you look forward to that morning coffee chat, who bring positive energy to every meeting, who go the extra mile to support one another, and who make work feel a little less like work.

But hey, there are lots of job posts out there that are cool and vibey and explain how unique their company culture is (look, a ping-pong table!). We know, we’ve seen them. Some might be truer than others. As for us, we think you’ll notice the good vibes the first time we chat.

What’s the Role?

Still interested? Awesome. Here’s the deal:

At Creative Force, we work with some of the world’s biggest brands and retailers. Our customers operate at scale, move fast, and rely on our platform to power complex creative workflows across teams, regions, and markets.

And that’s where you come in.

We’re looking for a French-speaking Customer Success Manager to partner with our Enterprise customers to help them streamline the way they create content and get the absolute most value out of Creative Force. You’ll become a trusted advisor, strategic partner, problem-solver, and advocate for the customers you support.

This isn’t a “check in once a quarter and send a renewal reminder” kind of Customer Success role.

We definitely imagine someone who is commercially minded and can independently own a portfolio, lead strategic customer conversations, identify growth opportunities, and proactively drive customer outcomes.

But this role is also about contributing to a Customer Success team that is constantly learning, improving, and scaling. If you have experience creating playbooks, improving processes, or finding smarter ways to support customers at scale — amazing.
If not, what matters most is that you bring ownership, curiosity, and a mindset of always making things better.

You’ll also join a team that genuinely cares about each other, celebrates wins together, and believes Customer Success should be proactive, strategic, and human.

Customer Success Manager Self-Assessment

Normally, this is where you'd find a three-page-long list of required skills, including but not limited to: underwater basket weaving, competitive cheese rolling, and advanced spreadsheet wizardry.

But it’s 2026, so we aren’t going to do that to you.

We do know, however, what characteristics we believe make an exceptional Customer Success Manager. To help you evaluate if you'd be a good fit for this role, we’ve provided them below.

And real talk: we care less about exact job titles and more about how you think, communicate, and build relationships.

You genuinely care about customers
You love helping people succeed. You ask thoughtful questions, listen carefully, and care about solving the actual problem, not just checking boxes.
You know that Enterprise Customer Success is about trust. And you understand that trust is built through consistency, empathy, responsiveness, and expertise.

When your customers win, it genuinely makes your day.

You are comfortable working with Enterprise customers
You understand that Enterprise customers don’t just want software. They want a strategic partner.
Enterprise customers come with complexity: multiple stakeholders, different priorities, changing business needs, and decisions that require trust across many layers of an organization.

You’re confident navigating that complexity — whether you’re building relationships with day-to-day users, influencing decision-makers, leading strategic business reviews, or partnering with senior stakeholders on long-term goals.
You know how to take ownership of a customer portfolio, spot risks before they become problems, identify opportunities for growth, and keep momentum across multiple strategic accounts at once.