What's the Vibe?

...See, we have this crazy idea that effective collaboration is THE skill of the future and critical to our success. As a remote company with staff across the globe, we've seen firsthand how important it is for our teams to work well together.

And that's why we focus on hiring talented people who are also great to work with.
That means we don't always hire the people with the most experience. Some of us have PhDs. Others have spent multiple decades working at the top of our field. But we've also hired former tennis coaches, film students, photographers, hotel front desk workers, freelance travel agents, and fashion designers.

While our backgrounds are diverse, we all share a few important traits:

• We love solving challenging problems.
• We're passionate about the work we do.
• And we're the kind of good humans who make you look forward to that morning coffee chat, who bring positive energy to every meeting, who go the extra mile to support one another, and who make work feel a little less like work.

But, hey, there are lots of job posts out there that are cool and vibey and explain how unique their company culture is (look, a ping-pong table!). We know, we've seen them. Some might be truer than others. As for us, we think you'll notice the good vibes the first time we chat.

But don't just take our word for it. In the video below, you’ll see the team and our VP of CX talk about what makes a great Head of Technical Success, and a typical day in the life of working with our customers.

What's the Role?

Still interested? Awesome. Here's the deal:

At Creative Force, Technical Success isn't just a support function. It's one of the most strategic parts of our business. Our Technical Success team is the bridge between sales conversations and long-term customer outcomes. They're responsible for pre-sales technical discovery, complex enterprise implementations, and ensuring our customers continue to get massive value from our platform as their needs evolve.

Right now, we're at an inflection point. We've built strong foundations, proven our approach with 120+ enterprise customers, and we're scaling fast. But with that growth comes complexity. More customers, more sophisticated implementations, more need for consistency without losing the human touch that makes us different.

We're hiring a Head of Technical Success to own this critical function. This isn't a traditional management role where you attend meetings all day and delegate everything else. This is a hands-on leadership position. You'll personally support our most complex implementations. You'll step into escalations. You'll coach a team of experienced Technical Account Managers across two continents. And you'll build the operating model that lets us scale without sacrificing quality or speed.

If you're someone who loves being close to the work, who gets energized by building structure that actually helps rather than slows things down, and who wants to lead a team that's truly mission-critical to our success, this role could be a perfect fit.

Head of Technical Success Self-Assessment

Normally, this is where you'd find a three-page-long list of required skills, including but not limited to: fire dancing, speed stacking, and knife-forging.

But it's 2026, so we aren't going to do that to you.

We do know, however, what characteristics we believe make a kick-ass Head of Technical Success. To help you evaluate if you'd be a good fit for this role, we've provided them below.

You're a Player-Coach, Not Just a Manager
You don't just set direction from the sidelines. You're in the game. You personally support the team on our largest, most complex enterprise implementations. You jump into technical escalations when the stakes are high. You demonstrate what great looks like, then coach your team to do the same. You know that credibility with a senior technical team comes from rolling up your sleeves, not just holding the whiteboard marker.