What’s the Vibe?

...See, we have this crazy idea that effective collaboration is THE skill of the future and critical to our success. As a remote company with staff across the globe, we’ve seen firsthand how important it is for our teams to work well together.

And that’s why we focus on hiring talented people who are also great to work with.

That means we don’t always hire the people with the most experience. Some of us have PhDs. Others have spent multiple decades working at the top of our field. But we’ve also hired former tennis coaches, film students, photographers, hotel front desk workers, freelance travel agents, and fashion designers.

While our backgrounds are diverse, we all share a few important traits:

• We love solving challenging problems.
• We’re passionate about the work we do.
• And we’re the kind of good humans who make you look forward to that morning coffee chat, who bring positive energy to every meeting, who go the extra mile to support one another, and who make work feel a little less like work.

But, hey, there are lots of job posts out there that are cool and vibey and explain how unique their company culture is (look, a ping pong table!). We know, we’ve seen them. Some might be truer than others. As for us, we think you’ll notice the good vibes the first time we chat.

But don’t just take our word for it. In the video below (coming), Senior Director of Customer Experience, Ian, provides an overview of the role, what makes a great Head of Support & Enablement, and a typical day in the life of working with our customers. (Psst. To get a glimpse of our normal non-camera interaction, you'll want to see the end of the video... 😆)

What’s the Role?

Still interested? Awesome. Here’s the deal:

At Creative Force, Support is a cornerstone of our value proposition. Our team has built a uniquely close relationship with our customers, and they’ve come to expect not just answers, but attention, care, and true partnership.

We’re looking for a Head of Customer Support and Enablement to build on the strong foundation we’ve established. They’ll lead the way in defining and executing a forward-looking vision for how we support, teach, and empower our customers. Along the way, they’ll tackle big questions like:

• How can we thoughtfully integrate AI into our support operations?
• What role should support play in shaping the customer experience?
• How can we collaborate more efficiently with other teams in the organization?
• And how can we make the work our team does even more scalable, impactful, and enduring?

Our future Head of Support and Enablement has a vision for what’s possible, the know-how to execute it, and the willingness to roll up their sleeves to bring that vision to life.