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Customer Support Executive

Creative Force

Creative Force

Customer Service
United States · Remote
Posted on Tuesday, May 28, 2024

The Role

We are seeking a Customer Support Executive to serve as part of the first line of contact for all of our customer interactions. You will engage directly with customers to resolve queries and empower their self-learning via the maintenance and growth of our Help Centre. You will also work closely with our Onboarding team during the implementation phase of Creative Force and with our Customer Success team during the adoption/operations part of the customer journey, allowing you to become familiar with each customer’s specific requirements and ways of working to ensure we deliver best possible support once they become operational on the Creative Force platform.

Day-to-day responsibilities:

  • Act as the primary contact for customers, providing support and resolving queries via chat
  • Continuously update and grow our Help Centre to empower customer self-service
  • Develop and maintain technical documentation that simplifies complex technological subjects
  • Support customer onboarding and adoption by working closely with respective team members to ensure smooth transitions and ongoing engagement

What we are looking for

We seek someone who thrives in customer service and education, with both a natural flair for writing and a proactive communication style. You have a deep-seated “customer-first” philosophy, robust project management skills, and a passion for photography, retouching, enterprise technology, and/or e-commerce.

We firmly believe in being “human”, which means we want candidates who are willing to be themselves and build long-lasting relationships with their colleagues and customers. Integrity and honesty is at the heart of everything we do!

Qualifications

  • Proven experience in customer support roles.
  • Fluency in English, both written and spoken; multilingual abilities are a plus.
  • Proficiency with customer service platforms like Zendesk, Freshdesk, Intercom or similar.