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Customer Success Manager

Blackbird ApS

Blackbird ApS

Administration
United States
Posted on Friday, April 19, 2024

At Factbird, we are on an exciting journey of growth to support our expanding customer and product base. We are seeking someone who’s technically proficient, full of aptitude, passion & discipline who excels in the realm of manufacturing and IIoT/Connectivity technologies to join our USA team.

You will serve as a pivotal & central point of contact pre/post-implementation, nurturing strong client connections, possessing a solid grasp of client needs and ensuring their successful integration of Factbird solutions into their operations, crucial for effectively realizing their business goals and securing their achievements. Additionally, you’ll be looking for & identifying opportunities for upsell/expansion within accounts.

Who we’re looking for

The Customer Success Team works to ensure that our customers are maximizing the value they are receiving from our products and services. We believe in doing whatever it takes to make our customers successful, and the Customer Success team drives that success every day.

As a Customer Success Manager, you'll be managing clients that are of strategic importance to the organization. Customer Success Managers work to drive value that leads to expansion, renewals, and customer satisfaction. You will be dedicated to finding additional opportunities within current client accounts by establishing lasting relationships with key decision makers and working collaboratively with your Account Executives.

What you’ll be doing

  • Grow revenue within existing accounts by identifying new sales opportunities and successfully seeing them through by working with the Account Executive and independently.
  • Gain command of our corporate message, leverage data on our platform, and identify strategic growth opportunities to help clients understand and grow their businesses.
  • Exceptional HubSpot precision to provide up-to-date and accurate ongoing forecasts.
  • Conduct well-informed and consultative meetings with senior level executives to demonstrate the business value of our product, which clearly articulates our innovative products.
  • Negotiate balancing renewals and expansions that profit our business while benefiting the client, and shepherd the deal through legal negotiation.
  • Collaborate with the product development and sales teams to help maximize client use, value, and satisfaction with our platform.

This role could be a fit for you if you bring

  • 2+ years demonstrated track record of growing existing business as a Customer Success Manager or Account Manager or bringing in net new business in the high-tech/SaaS space.
  • Default technical aptitude to help clients maximize their investment and ensure no interruption to their service.
  • Desire to be inquisitive, assist clients with platform setup, and answer start up questions.
  • Well versed in value-based solution selling.
  • Passionate about account forecast accuracy (churn and upsell) and dedicated follow up skills.
  • Being extremely well-versed in IIoT and Industry 4.0 is a plus.
  • Engineering and/or technical backgrounds are preferred.
  • Great presentation skills, along with high confidence in engaging with decision makers.
  • Powerful communication and interpersonal skills. Highly articulate via phone, email, and in person is a differentiator, along with a positive, engaged approach to working collaboratively with internal colleagues and external partners.
  • Inspired by working in a constantly changing and evolving work environment where growth is non-stop.
  • Savvy with HubSpot, Mixpanel, PowerPoint and PowerBI is preferable

The Factbird Story 🚀

Factbird originated from the Emendo consulting group, recognized for its prowess in lean manufacturing and process optimization. While our roots are deep in this heritage, we have charted our unique course, standing at the forefront of manufacturing intelligence software today.

At Factbird, we pride ourselves on delivering plug-and-play hardware that can be installed in minutes. When paired with our innovative web-based software, our solutions provide you with insights accessible from any device, anywhere.

With our presence in over twenty-five countries and offices in Denmark and the United States, we are scaling significantly across the globe. Currently, we have a team of 50+ talented employees based in Denmark, the United States, Germany, and Sweden, dedicated to our mission, and our system is used by 200+ manufacturers worldwide daily.

At Factbird we take care of our people. Here is what we offer 🎉

  • Employee Equity Program.
  • Flexible working hours. Remote work or co-working space. You choose!
  • Medical, dental, and vision insurance. 401 (K)
  • Paid parental leave policy.
  • Plans for career growth, tailored training, mentorship, and cross-team cooperation.
  • Great and structured onboarding—we want to teach you the best practices of a good sales approach.
  • An international, diverse, and inclusive culture.
  • Flexible paid time off/holidays

Application Process

Excited about the opportunity to join the Factbird Team?

To start the process, please send us your resume along with a short video application introducing yourself. In the video, share a bit about your experience and background. Once we review your video, we will begin inviting potential fits to an interview with our recruitment team.

Feel free to pass this information along to anyone you know who may be a suitable candidate!

An initial phone call with our recruiter, a discussion with our North American sales director, and a final meeting with our leadership team make up our interview process. During the interview process, we will also include time for you to meet the rest of the team.

If you have any questions, reach out to Khristel Aparicio (khma@factbird.com).

Equal Opportunity Employer

At Factbird, we proudly embrace diversity and equality in our workplace. We believe that a thriving organization is built on the foundation of inclusivity, where every individual is valued for their unique perspectives, experiences, and identities. We're committed to fostering an environment where our employees feel empowered to be their authentic selves, knowing that their differences enrich our collective journey.

At Factbird, we do not discriminate based on factors such as race, ethnicity, religion, gender, sexual orientation, age, disability, or veteran status. We celebrate diversity as a source of strength, driving innovation, collaboration, and growth. Our commitment to equality extends to every aspect of our operations, from recruitment and hiring to career development and beyond.

We understand that each person may have unique needs, and we're dedicated to providing reasonable accommodations to ensure equal opportunities for all. If you require assistance or accommodation during any stage of the application or interview process, please reach out to us at khma@factbird.com. We're here to support you in every step of your journey with us. At Factbird, we believe that embracing diversity isn't just the right thing to do – it's the key to unlocking our full potential and creating a workplace where everyone can thrive.