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EIFO'S portfolio companies

Customer Success Manager - Denmark

Blackbird ApS

Blackbird ApS

Customer Service, Sales & Business Development
Copenhagen, Denmark
Posted on Saturday, November 11, 2023

Picture this: You, as a Customer Success Manager at Factbird, are at the heart of a thrilling tech journey.  

Your mission? To blend your tech-savvy expertise, especially in IIoT/Connectivity technologies, with your love for people. You become the voice of our customers, and someone our partners rely on. 

Exciting, right? Join us on this adventure as we build a world-class Customer Success team for our enterprise customers in Denmark. This is your chance to use your tech passion with your great communication skills. Factbird is the place to be, and this is the perfect time to dive in! 


Who we’re looking for 

If you're a tech enthusiast with a flair for connecting with people, we might just be a match made in heaven. At Factbird, we're on the hunt for a Customer Success Manager who's not only tech-savvy, especially when it comes to IIoT/Connectivity technologies, but also a master in customer satisfaction. 

We're on the lookout for someone who embodies resourcefulness, curiosity, and rapid adaptability. You should have a knack for establishing meaningful connections with our customers. Picking up fresh concepts swiftly and empathizing with customer challenges should be second nature to you. 

In this role, you'll report to our EMEA Head of Sales. You'll collaborate closely with our team of Account Executives and Sales Engineers, stationed in Copenhagen.


What you’ll be doing: 

  • Grasp our customers' business goals and stay up to date with industry trends and practices. 
  • Offer strategic and practical recommendations to optimize the value, adoption, and satisfaction our customers derive from Factbird. 
  • Keep precise customer records in tools like HubSpot, ensuring transparency and efficient management. 
  • Cultivate and nurture relationships with key stakeholders across our customer base, from executives to daily contacts. 
  • Engage in post-sales activities, ensuring smooth implementation and conducting thorough reviews. 
  • Take charge of customer expansion and renewal, fostering significant growth and minimizing churn. 
  • Identify customer needs and craft value-based business cases to promote and upsell additional Factbird features and services. 
  • Collaborate with Factbird's product and tech teams, ensuring the product roadmap aligns with customer feedback. 
  • Assist in delivering insightful webinars, training sessions, and creating reusable materials to support our customers effectively. 


What makes you a great fit 

  • 5+ Years Relevant Experience: You've got over 5 years in production, manufacturing, automation, or similar roles, ideally in IIoT or SaaS. An educational background in tech is a plus.  
  • Effective Communication in Danish: Your interpersonal, oral, and written communication skills in Danish are top-notch. You can convey technical complexities to both technical and non-technical folks 
  • Strong Proven Experience in Customer Success: You've got a solid track record in a Customer Success role, especially within a B2B SaaS business. 
  • Initiative-Driven: You're proactive and eager to contribute to our success. 
  • Collaborative Spirit: Thriving in a fast-paced, high-growth environment, you're a team player and enjoy collaborating with different departments. 
  • The ability to work autonomously with excellent discipline. 
  • In short, you are Someone excited to be involved in a scaling Customer Success function and business, where you can share ideas and drive growth. 


The Factbird Story  

Factbird originated from the Emendo consulting group, recognized for its prowess in lean manufacturing and process optimization. While our roots are deep in this heritage, we've charted our own unique course, standing at the forefront of manufacturing intelligence software today. 

At Factbird, we pride ourselves on delivering plug-and-play hardware that can be installed in minutes. When paired with our cutting-edge web-based software, our solutions provide you with unrivalled insights accessible from any device, anywhere. 

With our presence in over 25 countries and offices in Denmark and the United States, we are scaling significantly across the globe. Currently, we have a team of 50+ talented employees based in Denmark, the United States, Germany, and Sweden, dedicated to our mission, and our system is trusted by 200+ manufacturers worldwide daily. 


At Factbird we take care of our people. Here is what we offer. 

  • Employee Equity Program - because we believe in sharing success with our team.  
  • Flexible working hours - we know life can be unpredictable, and we want to help you balance your work and personal life.  
  • Fixed salary plus commission structure - your hard work will be rewarded!  
  • Plans for career growth, tailored training, mentorship, and cross-team cooperation - we are committed to helping you achieve your career goals.  
  • Great and structured onboarding - we will give you the tools you need to succeed.  
  • An international, diverse, and inclusive culture - our team includes people from sixteen different countries, and we value everyone's unique perspective and background.  


Ready to join the Factbird Team? 

Join us in shaping the future of data collection and production monitoring by submitting your application today. Please feel free to pass this information along to anyone you know who may be a good candidate! 

Our interview process includes an initial call with our recruiter, followed by a conversation with our Head of Sales, and a final meeting with our leadership team. During the interview process, we will also include time for you to meet the rest of the team. If you have any questions, reach out to Khristel Aparicio (khma@factbird.com).