Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in New York, San Francisco, Sunnyvale, or Chicago depending on where the employee resides.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

About LinkedIn Sales Solutions (LSS)

LinkedIn’s Sales Solutions team (LSS) is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers. The Onboarding Specialist role is an essential link between our sales representatives and our scaled Customer Success resources. This person guides our recently-closed SMB team customers, through the critical steps in the first 30 days of the customer lifecycle, ensuring that every customer is successfully onboarded in an efficient and timely manner and set up for long-term engagement and success with Sales Navigator and modern selling.

Responsibilities:

• Become an expert on Deep Sales methodology, the LinkedIn Sales Navigator platform, and associated sales tools (e.g. Salesforce), and enable customers of varying levels of sophistication
• Understand customers’ business goals and objectives and develop strong rapport with them, owning the customer relationship during the 30-day onboarding phase and operating with a high degree of autonomy
• Effectively project manage a rolling 30-day portfolio of customer onboarding projects, ensuring a successful and timely onboarding for each account
• Influence and consult on the change management process that customers will go through as they build new sales methods into their sales process.
• Schedule and complete several customer onboarding calls for each account, following an established onboarding process, and ensure customers have completed core training, understand product value, and have implemented optimal workflows by the end of their 30-day onboarding
• Monitor and analyze account health metrics over the onboarding period, deliver best practices to improve platform usage, and share onboarding progress report at day 30, including instruction for customers that fail to achieve desired outcome at day 30
• Report on overall program KPIs to account team -- including % of customers successfully onboarded, customer health results at 30 days, and % of CRM-sync completed – and keep detailed and accurate CRM records of all customer conversations and activities for account team alignment
• Resolve and/or escalate particular onboarding issues in a timely fashion
• Act as the voice of the customer and information hub between Sales and Customer Success
• Maintain strong communication with account team members, including sales reps and CSMs, and ensure smooth internal handoffs
• Surface general onboarding blockers and trends to improve overall set up and onboarding experience
• Experiment with new onboarding flows to improve engagement and account retention
  
  
  

Qualifications

Basic Qualifications:

• 2+ years of experience in a customer or client-facing role (such as Client Success, Customer Success, or Account Management)
• Experience with Microsoft Office skills, including Excel, Word, Outlook, and PowerPoint
  
  
  

Preferred Qualifications:

• Strong sense of customer empathy and relationship-driven; ability to thrive helping customers over the phone or email
• Keen organization, prioritization, project management and time management abilities
• CRM experience
• Strong interpersonal skills, including the ability to address both technical details and topics such as sales enablement and methodology
• Strong verbal and written communication skills; strong listener and able to explain complex issues in simple terms and adapt tone for different audiences
• Comfort with delivering presentations to groups of any size and seniority level, from end-users to executives
• High-energy and self-direction, comfortable starting from scratch and rapidly iterating for fast growth
• Strong problem-solving ability and understanding of how to work with all types of customer personalities
• The desire to work in a diverse, highly collaborative team environment
• Strong goal-orientation; excitement about new challenges and working hard to achieve ambitious goals
• Bachelor's degree or equivalent experience in business or related field
• Experience delivering customer education/training, particularly focused on onboarding or implementation in a SaaS company
• Proven ability to effectively manage a portfolio of accounts
• Experience and success getting customers to buy in to a project timeline
• Software sales and/or sales effectiveness experience
• Experience using Gainsight platform
  
  
  

Suggested Skills:

• Stakeholder Management
• Account Management
• Data Analysis
  
  
  

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is $67,000 to $97,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Additional Information

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.

Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview
  
  
  

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.